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Helpful Information

Our goal at Townsend Pricing is to be as helpful as we can in your ordering process. This page is designed to provide you with some additional information that can aid in your ordering process. If you have any questions, please reach out via an email or phone call and we’ll assist you with your questions and ordering needs.

Glossary of Terms

Direct thermal – this is when your printer directly heats the image to the label or tag with no ribbon

Thermal transfer – this is when your printer need to use a ribbon to transfer the image to the label or tag

Conventional labels – this are the technical term for price gun labels.

Standard Adhesive – this is our regular adhesive sometimes called permanent

Removable Adhesive – this is a label that will remove easier off products, used on glass wear mostly

Price gun labels – this is a more used term for labels used in a price gun.

Security Slits – This is little cuts in the label in case someone tries to take off the label it will tear apart

No Security Slits – This is a label with no cuts in it.

Ink Rollers for price guns – these are ink rollers that are to be replaced when your ink gets light, usually about every sleeve of labels.

Label scraper – this is an instrument that will help scrap off any adhesive on an item.

Thermal Receipt paper – this is a paper that goes into a credit card machine or register that does not require a ribbon, it uses heat to print the image

1 Ply Bond Receipt paper – this is a paper that would require a ribbon to make the image

2 Ply Bond Receipt paper – this is a paper that usually has a white/yellow copy and would require a ribbon to be used in the printer.

Attachment Guns – these are guns with needles to attach to a clothing or fabric with an attacher barb

Attachment Barbs – these are plastic attachments that work with the attachment guns to attacher tags to products

Attachment Needles – these are needles that are used in the attachment guns to push the plastic attachment with the tag through the fabric

Sign Cards – used to display special sales to attract your customers

String tags – tags that hang with string off your product, you can also have no strings

Frequently Asked Questions

Ordering Questions

How can I order products from YourStoreSupplies.com?
You can order products from YourStoreSupplies.com by browsing the website and adding items to your cart. Click the shopping cart icon at the top right when you’re ready to purchase. You can then proceed to checkout and enter your payment and shipping information.
Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact us for more information.

What is your minimum order quantity?

We do not have a minimum order quantity.

What are your shipping charges?
Shipping charges are calculated based on the weight and size of your order, as well as your shipping destination. You can view shipping charges at checkout.
Do you offer international shipping?

Yes, we offer international shipping. Please contact us for more information.

Product Questions

What is your product selection?

We offer a wide variety of store supplies, including labels, labelers, pricing guns, price labels, receipt printer supplies, gift wrap, packaging supplies, and more.

Do you offer custom-printed labels?

Yes, we offer custom-printed labels. Please contact us for more information.

Do you offer private labeling services?

Yes, we offer private labeling services. Please contact us for more information.

Where can I find product specifications?
You can find product specifications on the product pages on our website.
Do you offer product samples?

Yes, we offer product samples. Please contact us for more information.

Account Questions

How do I create an account?

Click on the "Account" link at the top of the website. When prompted, click on "Create new account" and enter your information.

What are the benefits of having an account?

With an account, you can save your payment and shipping information for faster checkout, track your orders, and view your order history.

How do I reset my password?

You can reset your password by clicking on the "Forgot Password" link at the login page.

How do I cancel my account?

You can cancel your account by contacting us.

Payment Questions

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Is my payment information secure?

Yes, your payment information is secure. We use industry-standard security measures to protect your data.

When will my credit card be charged

Your credit card will be charged at the time you place your order.

Do you offer purchase orders?

Yes, we offer purchase orders for businesses with approved credit. Please contact us for more information.

Shipping Questions

When will my order be shipped?

Most orders are shipped within 1-2 business days.

How will my order be shipped?

Orders are shipped via UPS, FedEx, or USPS.

Can I track my order?

Yes, you can track your order by clicking on the "Track Your Order" link at the top of the website.

What if my order is damaged in transit?

Please contact us immediately if your order is damaged in transit.

Returns Questions

What is your return policy?

You can return most items within 30 days of purchase for a full refund. Items must be in their original packaging and in new condition.

How do I return an item?

Please contact us to return an item.

Who pays for return shipping?

The customer is responsible for return shipping costs.

Customer Service Questions

Do you offer customer service?
Yes, we offer customer service via phone, email, and live chat. Please contact us if you have any questions.
What are your business hours?
Our business hours are Monday-Friday, 7:30 AM - 5:00 PM CST.
Where are you located?
We are located in Thief River Falls, Minnesota.